Frequently Asked Questions
What types of properties does NFC Amenity Management serve?
We provide amenity services to luxury high-rises, residential communities, mixed-use developments, master-planned communities, commercial office buildings, and hotels across the United States.
What makes NFC different from other amenity management companies?
NFC is the nation’s largest provider of luxury amenity services. With over 20 years of experience, we offer customized staffing and programming solutions backed by professional training, exceptional customer service, and cutting-edge technology.
Can you customize your services for our property’s specific needs?
Absolutely. Whether you need 24/7 concierge staffing, lifestyle programming, fitness management, or trash collection, we tailor every solution to your community’s brand, size, and operational requirements.
Do you provide staff training and oversight?
Yes. All NFC team members undergo comprehensive onboarding and customer service training. We also offer ongoing education, site-specific instruction, and on-site supervisory support.
What areas of the country do you serve?
We currently serve over 400 communities in more than 20 states, including New York, Florida, Georgia, North Carolina, Tennessee, Virginia, Arizona, Illinois, Washington D.C., Maryland, New Jersey, Pennsylvania, Connecticut, Texas, California, Colorado, Massachusetts, Minnesota, Illinois, and Washington.
How does NFC ensure consistent quality across properties?
We combine experienced regional managers, standardized training protocols, quality assurance processes, and client communication systems to ensure consistency, professionalism, and accountability.
Can NFC help design or improve amenity spaces?
Yes. Our team offers space planning and operational consulting for spas, fitness centers, locker rooms, lobbies, and package rooms to improve flow, function, and user experience.
How does NFC support community lifestyle programming?
Our Lifestyle Directors create monthly event calendars featuring wellness lectures, brunches, viewing parties, off-site excursions, and more. We also offer Lifestyle Live, our virtual programming platform.
What is Lifestyle Live?
Lifestyle Live is NFC’s exclusive virtual amenity experience. Residents can access live-streamed events like fitness classes, cooking demos, game nights, and more—right from their own homes.
How does your package and food delivery service work?
Our staff logs, stores, and delivers packages directly to residents’ doors—minimizing clutter, preventing missed deliveries, and elevating convenience for communities with high delivery volume.
Is NFC licensed and insured?
Yes. NFC Amenity Management is fully licensed, bonded, and insured. We also ensure compliance with all applicable local, state, and federal requirements, including health and safety regulations.
Do you provide short-term or seasonal staffing?
We offer both permanent and temporary staffing solutions, including seasonal lifeguards, event staff, and holiday support. We’ll work with you to scale services based on your timeline and needs.
What is the onboarding process like once we sign on with NFC?
Once contracted, we assign a dedicated onboarding manager who will coordinate staff hiring, site training, technology integration, and amenity programming in alignment with your property goals.
Elevate Your Property with NFC Amenity Management
Let NFC handle every detail—so you can focus on what matters most. Contact us today for a customized amenity management solution tailored to your property’s needs.